These terms and conditions and The Consumer Protection (Distant Selling) Regulations 2000 apply to all purchases of goods and/or services from The Regimental Store Ltd, 9 Jeffrey Street, Edinburgh, Midlothian, EH1 1DR and this web site.
Specific terms relating to licences are detailed at the bottom of this page.
1.1 When you purchase goods and/or services online from Scottish Regimental Store you agree to be bound by these online terms and conditions.
1.2 The online terms and conditions do not affect your statutory rights as a consumer. Find out more from directgov (this will then link to http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/index.htm)
1.3 Scottish Regimental Store may change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read these terms and conditions on each occasion you use this website.
2 Service availability
2.1 The Scottish Regimental Store website is for use by United Kingdom and overseas residents.
2.2 Goods and/or services ordered from the Scottish Regimental Store website for delivery outside the United Kingdom may be subject to import duties and taxes or handling charges which are levied when the delivery reaches the country of destination. The Scottish Regimental Store does not have any control over these charges and cannot predict their amount. Payment of any such charges, taxes or import duties will be your responsibility and you must comply with the applicable laws and regulations held within the destination country. Please check with your local customs office for further information prior to placing your order.
3 The contract
3 Your order constitutes an offer to the Scottish Regimental Store to buy goods. All orders are subject to acceptance by the Scottish Regimental Store and such acceptance will be by way of email confirming payment has been received for the goods (the purchase confirmation). The contract between you and the Scottish Regimental Store will only be formed when you are sent the purchase confirmation.
4.1 You are asked to comply with the registration process located at the basket checkout.
5.1 The Scottish Regimental Store reserves the right to take legal action against any person(s) committing or attempting to commit online fraud.
6 Price and payment
6.1 The price of any products will be as quoted on our site, except in cases of obvious error.
6.2 Prices include VAT (where applicable).
6.3 It is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedure. Where a product's correct price is less than our stated price, we will charge the lower amount when despatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatch, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a miss-pricing.
6.4 If you are purchasing from outside the United Kingdom you will be charged in your own currency and the banks will perform the currency conversion into pounds sterling.
6.5 Confirmation of your payment will be displayed on screen once it has been authorised and accepted. You will also receive confirmation of the transaction to the email address you have provided.
7.1 Your order will be fulfilled within 28 days of the date of purchase unless otherwise specified.
8 Refunds and Returns Policy (The Consumer Regulations 2013)
8.1 Where we are unable to supply the goods you have ordered for any reason, we will issue you with a refund within 30 days of your order, by crediting the card with which you paid for your order.
8.2 If the goods we deliver to you are not what you ordered or are damaged or defective in any way, please let us know as soon as you can. We will then either (at your request) refund you the amount paid for the goods, or replace the goods you received with goods the ones you ordered.
8.3 You are entitled to cancel your order (by letter, fax or email only) within 14 days of receipt of the goods.
8.4 If you cancel your order, you are responsible for arranging and paying for the return of the goods to us. We will refund the money you paid for the goods within 30 days of notice from you that you have cancelled your order.
8.5 Blazer jackets once tailored are subject to a £30 tailoring charge for the removal of badges and buttons upon the return of any cancelled or exchange of goods if the wrong product size was ordered.
8.6 Any made to measure clothing is non returnable (inc all non Royal Regiment of Scotland Tam O'Shanters, Kilts, Trews and pipe band uniforms). Please consult fully with us before completing a purchase if in any doubt as to whether a product can be returned or exchanged.
9 Data protection policy.
9.1 The Scottish Regimental Store does not hold customer credit or debit card details on its website or any of its data systems. All credit or debit card details are managed by the Scottish Regimental Store’s payment service provider World Pay.com who is compliant with the payment industry’s highest standards for data protection and transaction security.
9.2 Any personal data collated through the Scottish Regimental Store’s website will only be used to process your order and for statistical analysis to continually improve the website and business process performance. Personal data will be processed in compliance with the principles of the Data Protection Act 1998.
10.1 These online terms and conditions shall be governed by and construed in accordance with the laws of Scotland and any disputes will be decided by the Courts of Scotland.
11 Complaints and disputes
11.1 If there is an occasion where an issue has not been resolved to your satisfaction you may wish to contact customer services regarding your complaint. See contact details below.
11.2 Complaints will be dealt with in adherence to the Scottish Regimental Store’s complaints policy.
12 Contact details
Address: 9 Jeffrey Street, Edinburgh, Midlothian, EH1 1DR
Opening hours*: Monday to Friday 10.30 - 5.00pm (*hours can vary depending on season)
Telephone: 0131 557 0249